Motorola I420 User Manual

MOTOROLA i420  
Congratulations  
MOTOROLA i420  
Get the convenience of push-to-talk calls together with  
a sleek design in an affordable package.  
Private Calls: Stay in touch with your family, friends,  
and colleagues with the simple touch of a button.  
FM Radio: Listen to your favorite stations wherever  
you go.  
My Phone, My Way: Its your phone—make it that  
way. Customize your home screen with personal  
pictures, and change wallpapers and ringtones.  
Caution: Before assembling, charging or using your  
phone for the first time, please read the important  
legal and safety information packaged with your  
product.  
More information  
On your computer—Go to  
Congratulations  
1
Your phone  
the important keys & connectors  
Ready  
10:05pm 01/24  
Contcs  
Mesg  
r
OK Key  
Soft Key  
-
/
-
?
Soft Key  
Menu Key  
Camera Key  
@
End/Power Key  
Send Key  
`
Navigation  
Key  
2
Your phone  
Camera  
Volume Key  
PTT Button  
( Smart Key  
Speaker Key )  
Micro USB  
2.5 mm  
Headphone  
Jack  
Connector  
Note: Your phone might look a little different.  
Your phone  
3
Contents  
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Let’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
5
9
Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Push-to-Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Text entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Personalize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Media center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
FM radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Bluetooth™ wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Safety, Regulatory & Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
4
Contents  
Menu map  
main menu  
Browser  
Bluetooth®  
Hands Free  
Java Apps  
Link to Devices  
Device History  
Setup  
Java System  
FM Radio  
Find Me  
Messages  
[Create Message]  
Recent Calls  
Voice Mail  
Inbox  
Profiles  
Drafts  
Outbox  
Fax Mail  
Net alert  
Sent Items  
[New Profile]  
Standard  
Car  
Meeting  
Office  
Outdoors  
Headset  
PRVT Only  
CNTCS Only  
Surveillance  
Shop  
Contacts  
[New Contact]  
[New Msg Group]  
My Info  
Call Alert  
My name  
Line 1  
Ring Tones  
Line 2  
Vibrate All: On/Off  
Private ID  
Group ID  
Carrier IP  
IP1 Address  
IP2 Address  
Ringtones  
Vibrate  
Silent  
Settings  
(see settings  
menu)  
Menu map  
5
main menu (con’t.)  
Datebook  
PT Manager  
Quick PTT  
VoiceRecord  
Send Message  
Send Picture  
Send Event  
Send My Info  
Send Contact  
Configure  
[New VoiceRec]  
Call Forward  
GPS  
Position  
Privacy  
Call Timers  
Interface  
Last Call  
Phone Reset  
Phone Lifetime  
Prvt/Grp Reset  
Prvt/Grp Life  
Kbytes Reset  
Shortcuts  
[Help]  
1)Shortcuts  
2)Cntcs[New  
Contact]  
3)Recent Calls  
4)Contacts  
5)Datebook  
6)Messages  
7)VoiceRecord  
8)Net  
Camera  
Media Center  
FM Radio  
This is the standard main menu layout.  
Your phone’s menu may be different.  
9)Call Forward  
Memo  
6
Menu map  
settings menu  
Display/Info  
2-Way Radio  
Wallpaper  
Text Size  
Theme  
Tkgrp Silent  
Tkgrp Area  
One Touch PTT  
Alert Type  
Home Icons  
Backlight  
Clock  
Menu View  
Large Dialing  
Language  
PTT Quick Notes  
On/Off PTT  
Store Rcvd Info  
Personalize  
Menu Options  
Phone Calls  
Up Key  
Set Line  
Down Key  
Left Key  
Right Key  
Center Key  
Left Softkey  
Right Softkey  
Power Up  
Any Key Ans  
Auto Redial  
Call Waiting  
Auto Ans  
Flip Activation  
Minute Beep  
Call Duration  
TTY  
Hearing Aid  
Notifications  
DTMF Dialing  
Prepend  
Volume  
Line 1  
Line 2  
Messages  
Earpiece  
Speaker  
Keypad  
Java Earpiece  
Java Spkr  
Data  
Menu map  
7
settings menu  
(con’t.)  
Security  
Phone Lock  
Keypad Lock  
SIM PIN  
GPS PIN  
Change Passwds  
Advanced  
Alert Timeout  
Headset/Spkr  
Connectivity  
Reset Defaults  
Return to Home  
Transmitters  
Phone Only  
Baud Rate  
8
Menu map  
Let’s go  
let’s get you up and running  
Assemble & charge  
1 Remove cover  
2 SIM in  
3 Battery in  
4 Cover on  
5 Charge up  
3H  
Caution: Please read “Battery Use & Safety” on  
page 37.  
Let’s go  
9
 
Turn it on & off  
To turn on your phone, press and hold  
End/Power @ for a few seconds or  
until the display turns on. If prompted,  
enter your four-digit unlock code.  
Note: If you press End/Power @ for more than four  
seconds, the phone will turn on in Transmitters Off  
mode.  
To turn off your phone, press and hold End/Power @.  
Enable security  
You will need to enable security the first time you turn  
on your phone or within 10 days of using your phone.  
1 Press Ok.  
2 You are prompted to enable security. Press Yes and  
follow the on-screen instructions.  
3 Press End/Power @ to return to the home screen.  
10  
Let’s go  
Basics  
About this guide  
This guide shows how to locate a menu feature as  
follows:  
Find it: Menu / >  
Settings > Phone Calls  
This means that, from the home screen:  
1 Press the Menu key / to open the main menu.  
2 Press the navigation keys to scroll to the  
Settings menu option, and press the center  
key r to select it.  
3 Press the navigation keys to scroll to Phone Calls,  
and press the center key r to select it.  
Home screen  
Your phone shows the home screen when you are not  
on a call or using the menu.  
Status  
Ready  
10:05pm 01/24  
Indicators  
Contcs  
Mesg  
Left Softkey  
Right Softkey  
Label  
Label  
Right Softkey  
Left Softkey  
Basics  
11  
 
Note: Your home screen might look different from the  
one shown, depending on your service provider.  
Soft key labels in the home screen show the current  
soft key functions.  
Indicators at the top of your phones display provide  
important status information.  
Indicators  
z
$
!
"
,
5
Signal Strength  
Active Phone Line  
Speaker On  
Speaker Off  
Ringer Off  
~
2
7
d
c
3
No Service  
New Message  
Packet Data  
Battery Level  
Bluetooth On  
New Voicemail  
Vibrate All  
Adjust volume  
Press the volume keys up or  
down to:  
change the earpiece  
volume during calls  
Volume  
Keys  
change the ringer volume  
from the home screen  
turn off a call alert before  
answering the call  
12  
Basics  
Tip: While on the home screen, press and hold the  
volume key down until your phone vibrates to set  
your ringer to Vibrate All.  
Navigation key  
Press the navigation key up, down, left,  
or right to scroll to items in the display.  
When you highlight the desired item,  
press r to select it.  
Transmitters  
Consult airline staff about the use of the Transmitters  
Off feature during a flight. Turn off your phone  
whenever instructed to do so by airline staff.  
Find it: Menu / >  
Settings > Advanced >  
Transmitters > Off  
Transmitters Off turns off your phone’s calling and  
Bluetooth features in situations where wireless phone  
use is prohibited. You can use the phone’s other  
non-calling features when the transmitters are turned  
off.  
Note: When you select Transmitters Off, all wireless  
services are disabled. Emergency calls to your regions  
emergency number (e.g., 911) can still be made.  
Basics  
13  
Calls  
its good to talk  
Make & answer calls  
Enter a number, then press Talk `.  
To answer a call, press Talk `.  
To end a call, press End/Power @.  
Handsfree  
Note: Using a mobile device or accessory while  
driving may cause distraction and may be illegal.  
Always obey the laws and drive safely.  
During a call:  
To use the speakerphone, press Spkr.  
To connect a Bluetooth™ device, press Menu / >  
Use Bluetooth.  
Recent calls  
Find it: Menu / >  
Recent Calls  
Tip: When you’re in the home screen, you can press  
Talk ` to go to Recent Calls. When the phone is  
closed, press the Smart Key ( to go to Recent Calls.  
The recent calls list contains information associated  
with the last 20 calls you have made and received.  
To display call details, highlight an entry and press r.  
14  
Calls  
 
Emergency calls  
Note: Your service provider programs one or more  
emergency phone numbers (such as 911 or 112) that  
you can call under any circumstances, even when your  
phone is locked. Emergency numbers vary by country.  
Your pre-programmed emergency numbers may not  
work in all locations, and sometimes an emergency  
call cannot be placed due to network, environmental,  
or interference issues.  
1 Enter the emergency number.  
2 Press Talk ` to call the emergency number.  
Note: Emergency calls can’t be placed while the keypad  
is locked, or if the phone is displaying a No Service  
message. To unlock the keypad, press Menu  
/
>
*.  
Note: Your mobile device can use AGPS satellite  
signals to help emergency services find you (see “GPS  
& AGPS” on page 47).  
Cool down  
In very limited circumstances, such as where your  
phone has been exposed to extreme heat, “Cool Down”  
message screens will appear. To avoid possible damage  
to your battery and phone, you should follow these  
instructions until the phone is within its recommended  
temperature range. When your phone is in “Cool Down”  
mode, only emergency calls can be made.  
Calls  
15  
Push-to-Talk  
one or more, talk to them all  
Private calls  
Private calls are push-to-talk calls between two people.  
Make and answer private calls  
To make a private call:  
Enter the recipient’s PTT  
number.  
Press Menu / >  
Contacts, and select a  
contact that has a PTT  
number.  
PTT  
Button  
To talk, press and hold the PTT Button. To listen,  
release the PTT Button.  
To answer a private call, press the PTT Button after the  
caller has stopped talking.  
To end a private call, press End/Power @ or do  
nothing. The call will end after a few seconds.  
Set push-to-talk speaker  
You can listen to push-to-talk calls through your  
phones speaker or earpiece. Press Speaker ) to turn  
the speaker on or off.  
16  
Push-to-Talk  
 
Call alerts  
Use call alerts to tell someone you want to speak to  
them.  
To send a call alert:  
Enter a Private ID, and press Alert. When prompted,  
press the PTT Button.  
Press Contacts, and highlight a contact containing a  
Private ID. Press Alert, and press the PTT Button  
when prompted.  
When you receive a call alert, you can:  
Answer: Press the PTT Button to begin a private call  
with the sender.  
Queue: Press Queue to store the call alert to the  
call alert queue.  
Clear: Press Clear to dismiss and delete the call  
alert.  
Note: Call alerts will automatically be moved to the  
queue after a few minutes of inactivity. You won’t be  
able to make phone calls or private calls until the call  
alert is moved, or you’ve chosen one of the options  
above.  
Turn off a call alert  
You can press the volume keys to turn off a call alert  
before answering the call.  
Push-to-Talk  
17  
Web  
Find it: Menu / >  
Browser  
Note: Your service provider may charge you to surf the  
Web or download data.  
Go to a Web site  
1 From the home page, select Go to URL.  
2 Press Edit.  
3 Enter the Web address and press Done.  
4 Press Ok to go to the Web site.  
Create a bookmark  
1 While on a Web page, press and hold Menu / >  
Mark page.  
2 Name the bookmark and select Save.  
Access a bookmark  
From a web page:  
1
Press and hold Menu / > Favorites.  
2 Highlight a bookmark and press r, or press its  
number on the keypad.  
18  
Web  
 
Text entry  
Your phone provides convenient ways to enter words,  
letters, punctuation, and numbers whenever you are  
prompted to enter text (for example, when adding a  
contact or when sending a message).  
Change character input mode  
1 When you see a screen where you can enter text,  
press Menu / to change the character input mode.  
2 Select one of the following options:  
Options  
Alpha  
Press a key one or more times to  
cycle through the letters and  
numbers of that key. When you  
see the character you want, just  
press another key or wait a  
second or two to move on.  
Text entry  
19  
 
Options  
Word  
Predictive text – predicts the word  
you want, with just one keypress  
per letter. If the prediction is  
correct, press the Navigation Key  
right to accept the word. If the  
prediction is not correct, press  
and hold the Navigation Key down  
to see other options. Highlight the  
correct word and press r to  
select.  
Symbols  
Enter symbols.  
Enter numbers.  
Numeric  
Text Settings  
Select the desired entry language  
and Word Prediction features.  
Insert  
Select an item to be inserted,  
such a picture, an audio clip or a  
voice recording.  
Note: Only available when using  
MMS messaging.  
Tip: When entering text, press and hold # to change  
letter capitalization (Abc > ABC > abc).  
20  
Text entry  
Contacts  
Store a phone number or Private ID  
Find it: Menu / >  
Contacts > [New Contact]  
1 Enter a name for the new contact. Each contacts  
name can contain up to 20 characters.  
2 Select a ringtone.  
3 Select a type for the contact (Mobile, Private,  
Work1, Work2, Home, Email, Fax, Pager, Talkgroup,  
SDG, Msg Group, IP, or Other). Choose Private to  
store a Private ID.  
4 Enter the number for the contact and press Save.  
Call a stored phone number or  
Private ID  
Find it: Menu / >  
Contacts  
1 Scroll to the contacts.  
2 If the contacts contains more than one number,  
scroll left or right until the type of number you want  
to call is displayed (such as Mobile, Private, Work1,  
Work2, Home).  
3 If you chose a phone number, press Talk ` to begin  
a call. If you chose a Private ID, Talkgroup ID, or SDG  
list, press and hold the PTT Button to start a call.  
Contacts  
21  
 
Messaging  
Find it: Menu / >  
Messages  
Your phone can use both SMS and Multimedia  
Messaging Service (MMS) messaging. The type of  
messaging your phone uses is determined by your  
service provider.  
Create & send messages  
Find it: Menu / >  
Messages > [Create Message]  
1 Enter the phone number of the person you want to  
send the message to and press r, or press Search  
to select a contact or recent call.  
2 Enter your message in the Mesg field.  
3 Optionally, insert (embed) or attach a picture, sound,  
or quick note.  
Quick notes are short, pre-written phrases.  
Press QNotes to enter a quick note.  
To insert pictures, sounds, (audio files), or voice  
recordings into the body of your message,  
press Menu / > Insert > Add QNotes, Add  
Picture, Insert Audio, Capture Picture, or  
Record Voice.  
Note: You can only insert one item at a time. To  
remove an item from a message, highlight it  
and press Delete.  
22  
Messaging  
 
To attach a file to the end of your message,  
select ....MORE.... > Attach > [New] > Browse  
Pictures, Capture Picture, or Browse Audio, or  
Record Voice.  
Note: You can only attach pictures and audio  
files if they’re not forward locked and if they’re  
not DRM-protected.  
Tip: To remove an attachment, select Attach.  
Highlight the attachment to remove, and press  
Menu / > Unattach.  
4 When finished, press r.  
5 To send the message, press Send.  
Receive messages  
To view the message, press Read.  
To dismiss the message notification, press Exit.  
To read your messages later, press Menu / >  
Messages > Inbox.  
Message groups  
You can create a message group to send messages to  
a group of up to 20 contacts.  
Note: Your service provider may not support this  
feature.  
Messaging  
23  
Create message groups  
Find it: Menu / >  
Contacts > [New Msg Group]  
1 Select [Add Member] and select the contacts you  
want to add to the group.  
2 When you’re finished press Done.  
3 Enter a name for the group in the Name field.  
Note: If you don’t name the group, it will be named  
Msg Group followed by the number of group  
members. For example, Msg Group (3).  
4 Press Save.  
Voicemail  
To receive voicemail, you must first contact your  
service provider to set up a voicemail account.  
Receiving a message  
To listen to the message, press Call.  
To dismiss the notification when the phone open,  
press Back. If the phone is closed, press the Smart  
Key (.  
To listen to your messages later, press Menu / >  
Messages > Voice Mail.  
24  
Messaging  
Personalize  
Ringtones  
Find it: Menu / >  
Ring Tones  
1 Make sure Vibrate All is set to Off.  
2 Scroll through the list of ringtones and select one to  
assign. Vibrate sets your phone to vibrate instead of  
making a sound. Silent sets your phone to neither  
vibrate nor make a sound.  
3 Select the features you want to assign the ringtone  
to.  
4 When you’re finished press Done.  
Note: This icon , appears on the display if the phone  
is set to Silent. This icon 5 appears on the display if  
the phone is set to Vibrate All.  
Set to vibrate  
You can set your phone to vibrate for all calls and  
alerts.  
Find it: Menu / >  
Ring Tones > Vibrate All  
Set this option to On or Locked.  
Setting this option to On lets you turn Vibrate All off by  
pressing the up volume control. Setting this option to  
Locked requires you to press and hold the up volume  
control to turn Vibrate All off.  
Personalize  
25  
 
Backlight  
Set the amount of time the backlight remains on for  
the display and java applications, or turn off the  
backlight feature to extend battery life.  
Find it: Menu / >  
Settings > Display/Info >  
Backlight  
Wallpaper  
Find it: Menu / >  
Settings > Display/Info >  
Wallpaper  
1 Select Wallpaper.  
2 Scroll through the list of pictures and press r to  
select a picture.  
You can set the wallpapers to change automatically by  
turning on Auto Cycle.  
Menu Language  
Find it: Menu / >  
Settings > Display/Info >  
Language  
Profiles  
Your phone has different profiles. You can customize  
ringtones, display settings, call settings, volume, and  
call filters.  
Find it: Menu / >  
Profiles  
26  
Personalize  
Camera  
Take photos  
Find it: Press Camera ?  
1 Aim the camera lens and press the navigation key  
up to zoom in or down to zoom out. To change the  
picture size, press the navigation key left or right.  
2 Press Capture or press r to take the picture.  
3 To save the picture to memory, Store, press Discard  
to delete it, or you can press Send to send it in an  
MMS message.  
Share  
To send the picture you’ve just taken via Bluetooth,  
PTT, or MMS message, press Menu / > Send Via ...  
Camera options  
To set camera options such as Zoom, Picture Quality,  
and Picture Size, press Menu /.  
Camera  
27  
 
Media center  
Find it: Menu / >  
Media Center  
The Media Center lets you view and manage your  
pictures and audio recordings stored in your phones  
memory.  
Tip: Press * or # to scroll through the different  
media types in Media Center.  
View pictures  
1 Press the navigation key to scroll to Media: Pictures.  
2 Select a picture to view it.  
You can also press the navigation key left or right to  
scroll through all the pictures stored on your phone.  
Manage sounds  
1 Press the navigation key to scroll to Media: Audio.  
2 Select an audio file to play it.  
To stop playing an audio file, press the navigation key  
down. To play the audio file again, press r. Press the  
navigation key left or right to scroll through the audio  
files stored on your phone.  
Share  
To send a picture or audio file via Bluetooth, PTT, or  
MMS, highlight it and press Menu / > Send via ...  
28  
Media center  
 
FM radio  
Find it: Menu / >  
FM Radio  
Note: A wired 2.5mm headset is required for FM radio  
use.  
Find a station  
Seek  
Press the navigation key up or down to search for the  
next available station  
Enter a station frequency  
Press Menu / > Enter Freq. to use your key pad to  
enter a station frequency.  
Station Presets  
Your phone can store up to nine station presets.  
Store a station to a preset  
To store a station to your presets, tune into it and then  
press and hold the corresponding number (1-9) on your  
keypad.  
Use station presets  
To tune in a station preset, press the corresponding  
number on your keypad.  
FM radio  
29  
 
Bluetooth™ wireless  
lose the wires and go wireless  
Turn Bluetooth power on or off  
Find it: Menu / >  
Bluetooth > Setup > Power  
Note: To extend battery life, turn Bluetooth power off  
when not in use.  
Connect devices  
Note: This feature requires an optional accessory.  
1 Make sure the Bluetooth device is in discoverable  
mode.  
Note: Refer to the guide that came with the  
Bluetooth device for details.  
2 Press Menu / >  
[Find Devices] to connect to an audio Bluetooth  
device. Press Menu / > Bluetooth > Link to  
Bluetooth > Hands Free >  
Devices to connect to any other type of Bluetooth  
device. Your phone will scan for the device.  
3 Select your Bluetooth device from the list.  
4 Press Yes when you’re prompted to bond.  
5 Enter the Bluetooth PIN, such as 0000.  
30  
Bluetooth™ wireless  
 
Some Bluetooth devices require a PIN. Please refer to  
your Bluetooth devices user guide to locate this  
information.  
If your device doesn’t have a Bluetooth PIN, you can  
enter any PIN for that device.  
6 Press Ok.  
Note: Using a mobile device or accessory while  
driving may cause distraction and may be illegal.  
Always obey the laws and drive safely.  
Reconnect devices  
To automatically reconnect your phone to a paired  
device, simply turn on the device.  
To manually reconnect your phone with a paired  
device, select the device name in the Hands Free  
Devices list.  
Disconnect devices  
To automatically disconnect your phone from a paired  
device, simply turn off the device.  
To manually disconnect your phone from a paired  
device, select the device name in the Hands Free  
Devices list. When prompted to disconnect, press Yes.  
Bluetooth™ wireless  
31  
Tools  
Datebook  
Features  
create datebook events  
To create a new Datebook event press Menu / >  
Datebook > [New Event].  
see datebook events  
To see a datebook event press Menu / >  
Datebook. Press the navigation key left or right to  
see the day and up or down to see the events.  
Voice Record  
Features  
create a voice record  
Press Menu / >  
VoiceRecord > [New  
VoiceRec]. Press r to stop recording.  
playing voice records  
Press Menu / >  
VoiceRecord. Highlight a voice  
record and press r to play it. To stop the voice  
record while its playing, press r.  
32  
Tools  
 
Note: Recording of phone calls is subject to varying  
State and Federal laws regarding privacy and recording  
of phone conversations. Always obey the laws and  
regulations on the use of this feature.  
Accessibility  
Hearing aids  
To help get a clear sound when using a hearing aid or  
cochlear implant, your phone may have been rated for  
use with hearing aids. If your phone’s box has “Rated  
for Hearing Aids” printed on it, then please read the  
following guidance.  
Note: Ratings are not a guarantee of compatibility, see  
“Hearing Aid Compatibility with Mobile Phones” in  
your legal and safety information. You may also want to  
consult your hearing health professional, who should  
be able to help you get the best results.  
Settings: Press Menu / >  
Settings > Phone  
Calls > Hearing Aid. Select Microphone to optimize  
your phone for microphone coupling, or select  
Telecoil to optimize your phone for telecoil coupling.  
Call volume: During a call, press the side volume  
keys to set a call volume that works for you.  
Tools  
33  
Position: During a call, hold the phone to your ear  
as normal, and then rotate/move it to get the best  
position for speaking and listening.  
TTY  
You can use your phone in TTY mode with standard  
teletype machines. Pres Menu / >  
Settings >  
Phone Calls > TTY and select the mode you need:  
TTY: Type and read text on your TTY device.  
HCO: Hearing-Carry-Over—type text on your TTY  
device and listen to voice replies on your phone’s  
speaker.  
VCO: Voice-Carry-Over—speak into your phone and  
read text replies on your TTY device.  
Note: You’ll need a cable/adapter to connect your TTY  
device to the headset jack on your phone.  
Refer to your TTY device guide for mode and usage  
information.  
34  
Tools  
Security  
Phone lock  
Find it: Menu / >  
Settings > Security > Phone  
Lock > Lock Now or Auto Lock  
Change unlock code  
When you receive your phone, your unlock code is  
0000.  
To change your unlock code, press Menu / >  
Settings > Security > Change Passwds > Unlock  
Code. Enter the current unlock code and enter the new  
four digit unlock code. Re-enter the new four digit  
unlock code to confirm.  
Keypad lock  
Find it: Menu / >  
Settings > Security > Keypad  
Lock > Lock Now or Auto Lock  
Shortcut: To lock the keypad, press Menu / > *.  
Lock your SIM  
To lock your SIM, press Menu / >  
Settings >  
Security > SIM PIN > On.  
Security  
35  
 
Caution: If you enter an incorrect PIN code three  
times, your phone locks your SIM card and asks for  
your PIN unlock code.  
Change SIM PIN  
To change your SIM PIN, press Menu / >  
Settings > Security > Change Passwds > SIM PIN.  
PUK code  
To unlock your SIM PIN, you need to enter your PIN  
unlock code (PUK code) when prompted.  
Note: Your PUK code is provided by your service  
provider.  
GPS PIN  
When you receive your phone, your GPS PIN is 0000.  
To change your GPS PIN press Menu / >  
Settings  
> Security > Change Passwords > GPS PIN. Enter the  
current GPS PIN and enter the new four-to-eight digit  
GPS PIN. Re-enter the new four- to eight-digit GPS PIN  
to confirm.  
Forgot your password?  
If you forget your password, contact your service  
provider.  
36  
Security  
Safety, Regulatory & Legal  
Battery Use & Safety  
Battery Use  
&
Safety  
Important: Handle and store batteries properly to avoid injury or damage. Most  
battery issues arise from improper handling of batteries, and particularly from the  
continued use of damaged batteries.  
DON’Ts  
Don’t disassemble, crush, puncture, shred, or otherwise attempt to change  
the form of your battery.  
Don’t let the mobile device or battery come in contact with water.* Water can  
get into the mobile device’s circuits, leading to corrosion. If the mobile device and/or  
battery get wet, have them checked by your service provider or contact Motorola, even  
if they appear to be working properly.*  
Don’t allow the battery to touch metal objects. If metal objects, such as jewelry,  
stay in prolonged contact with the battery contact points, the battery could become  
very hot.  
Don’t place your mobile device or battery near a heat source.* High  
temperatures can cause the battery to swell, leak, or malfunction.  
Don’t dry a wet or damp battery with an appliance or heat source, such as a  
hair dryer or microwave oven.  
DOs  
Do avoid leaving your mobile device in your car in high temperatures.*  
Do avoid dropping the battery or mobile device.* Dropping these items,  
especially on a hard surface, can potentially cause damage.*  
Do contact your service provider or Motorola if your mobile device or battery  
has been damaged from dropping or high temperatures.  
* Note: Always make sure that the battery compartment is closed and secure to avoid  
direct exposure of the battery to any of these conditions.  
Important: Use Motorola Original products for quality assurance and safeguards.  
To aid consumers in identifying authentic Motorola batteries from non-original or  
counterfeit batteries (that may not have adequate safety protection), Motorola provides  
holograms on its batteries. Consumers should confirm that any battery they purchase has  
a “Motorola Original” hologram.  
37  
   
Motorola recommends you always use Motorola-branded batteries and  
chargers. Motorola mobile devices are designed to work with Motorola batteries. If you  
see a message on your display such as Invalid Batteryor  
Unable to Charge, take the following steps:  
Remove the battery and inspect it to confirm that it has a “Motorola Original”  
hologram;  
If there is no hologram, the battery is not a Motorola battery;  
If there is a hologram, replace the battery and try charging it again;  
If the message remains, contact a Motorola authorized service center.  
Important: Motorola’s warranty does not cover damage to the mobile device caused by  
non-Motorola batteries and/or chargers.  
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,  
leakage, or other hazard.  
Proper and safe battery disposal and recycling: Proper battery disposal is not only  
important for safety, it benefits the environment. Consumers may recycle their used  
batteries in many retail or service provider locations. Additional information on proper  
disposal and recycling may be found on the Web:  
www.rbrc.org/call2recycle/ (in English only)  
Disposal: Promptly dispose of used batteries in accordance with local  
regulations. Contact your local recycling center or national recycling  
organizations for more information on how to dispose of batteries.  
032375o  
Warning: Never dispose of batteries in a fire because they may explode.  
Battery Charging  
Battery Charging  
Notes for charging your product’s battery:  
During charging, keep your battery and charger near room temperature for efficient  
battery charging.  
New batteries are not fully charged.  
New batteries or batteries stored for a long time may take more time to charge.  
Motorola batteries and charging systems have circuitry that protects the battery from  
damage from overcharging.  
38  
Driving Precautions  
Responsible and safe driving is your primary responsibility when behind the wheel of a  
vehicle. Using a mobile device or accessory for a call or other application while driving  
may cause distraction. Using a mobile device or accessory may be prohibited or restricted  
in certain areas, always obey the laws and regulations on the use of these products.  
While driving, NEVER:  
Type or read texts.  
Enter or review written data.  
Surf the web.  
Input navigation information.  
Perform any other functions that divert your attention from driving.  
While driving, ALWAYS:  
Keep your eyes on the road.  
Use a handsfree device if available or required by law in your area.  
Enter destination information into a navigation device before driving.  
Use voice activated features (such as voice dial) and speaking features (such as  
audible directions), if available.  
Obey all local laws and regulations for the use of mobile devices and accessories in  
the vehicle.  
End your call or other task if you cannot concentrate on driving.  
Remember to follow the “Smart Practices While Driving” in this guide and at  
www.motorola.com/callsmart (in English only).  
Seizures/Blackouts  
Some people may be susceptible to epileptic seizures or blackouts when exposed to  
flashing lights, such as when playing videos or games. These may occur even if a person  
has never had a previous seizure or blackout.  
If you have experienced seizures or blackouts, or if you have a family history of such  
occurrences, please consult with your physician before playing videos or games or  
enabling a flashing-lights feature (if available) on your mobile device.  
Discontinue use and consult a physician if any of the following symptoms occur:  
convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or  
disorientation. It is always a good idea to hold the screen away from your eyes, leave the  
lights on in the room, take a 15-minute break every hour, and stop use if you are tired.  
39  
Caution About High Volume Usage  
Warning: Exposure to loud noise from any source for extended periods of  
time may affect your hearing. The louder the volume sound level, the less  
time is required before your hearing could be affected. To protect your  
hearing:  
Limit the amount of time you use headsets or headphones at high  
volume.  
Avoid turning up the volume to block out noisy surroundings.  
Turn the volume down if you can’t hear people speaking near you.  
If you experience hearing discomfort, including the sensation of pressure or fullness in  
your ears, ringing in your ears, or muffled speech, you should stop listening to the device  
through your headset or headphones and have your hearing checked.  
For more information about hearing, see our Web site at  
direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).  
Repetitive Motion  
When you repetitively perform actions such as pressing keys or entering finger-written  
characters, you may experience occasional discomfort in your hands, arms, shoulders,  
neck, or other parts of your body. If you continue to have discomfort during or after such  
use, stop use and see a physician.  
[Nov0109]  
Small Children  
Keep your mobile device and its accessories away from small children. These  
products are not toys and may be hazardous to small children. For example:  
A choking hazard may exist for small, detachable parts.  
Improper use could result in loud sounds, possibly causing hearing injury.  
Improperly handled batteries could overheat and cause a burn.  
Glass Parts  
Some parts of your mobile device may be made of glass. This glass could break if the  
product is dropped on a hard surface or receives a substantial impact. If glass breaks, do  
not touch or attempt to remove. Stop using your mobile device until the glass is replaced  
by a qualified service center.  
40  
Operational Warnings  
Obey all posted signs when using mobile devices in public areas.  
Potentially Explosive Atmospheres  
Areas with potentially explosive atmospheres are often, but not always, posted and can  
include fueling areas, such as below decks on boats, fuel or chemical transfer or storage  
facilities, or areas where the air contains chemicals or particles, such as grain dust, or  
metal powders.  
When you are in such an area, turn off your mobile device, and do not remove, install, or  
charge batteries unless it is a radio product type especially qualified for use in such areas  
as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such areas,  
sparks can occur and cause an explosion or fire.  
Symbol Key  
Your battery, charger, or mobile device may contain symbols, defined as follows:  
Symbol  
Definition  
032374o  
Important safety information follows.  
Do not dispose of your battery or mobile device in a fire.  
Your battery or mobile device may require recycling in accordance  
with local laws. Contact your local regulatory authorities for more  
information.  
032375o  
Do not dispose of your battery or mobile device with your household  
waste. See “Recycling” for more information.  
For indoor use only.  
41  
Symbol  
Definition  
Listening at full volume to music or voice through a headset may  
damage your hearing.  
Radio Frequency (RF) Energy  
Exposure to RF Energy  
Your mobile device contains a transmitter and receiver. When it is ON, it receives and  
transmits RF energy. When you communicate with your mobile device, the system  
handling your call controls the power level at which your mobile device transmits.  
Your mobile device is designed to comply with local regulatory requirements in your  
country concerning exposure of human beings to RF energy.  
RF Energy Operational Precautions  
For optimal mobile device performance, and to be sure that human exposure to RF energy  
does not exceed the guidelines set forth in the relevant standards, always follow these  
instructions and precautions:  
When placing or receiving a phone call, hold your mobile device just like you would a  
landline phone.  
If you wear the mobile device on your body, always place the mobile device in a  
Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not  
use a body-worn accessory supplied or approved by Motorola and are not using the  
mobile device in the intended use positions along side the head in the phone mode or  
in front of the face in the two-way radio mode, keep the device at least 2.5 centimeters  
(1 inch) from your body when transmitting.  
Using accessories not supplied or approved by Motorola may cause your mobile device  
to exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved  
accessories, visit our Web site at: www.motorola.com  
.
Two-Way Radio Operation  
Your radio product has been designed and tested to comply with national and international  
standards and guidelines regarding human exposure to RF electromagnetic energy, when  
operated in the two-way mode (at the face, or at the abdomen when using an audio  
accessory) at usage factors of up to 50% talk/50% listen.  
42  
Transmit no more than the rated duty factor of 50% of the time. To transmit (talk), push the  
PTT button. To receive calls, release the PTT button. Transmitting 50% of the time or less,  
is important because this radio generates measurable RF energy only when transmitting  
(in terms of measuring for standards compliance).  
When using your radio product as a traditional two-way radio, hold  
the radio product in a vertical position with the microphone  
2.5 to 5 centimeters (1 to 2 inches) away from the lips  
.
RF Energy Interference/Compatibility  
Nearly every electronic device is subject to RF energy interference  
from external sources if inadequately shielded, designed, or  
otherwise configured for RF energy compatibility. In some circumstances, your mobile  
device may cause interference with other devices.  
Follow Instructions to Avoid Interference Problems  
Turn off your mobile device in any location where posted notices instruct you to do so.  
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If  
your mobile device offers an airplane mode or similar feature, consult airline staff about  
using it in flight.  
Implantable Medical Devices  
If you have an implantable medical device, such as a pacemaker or defibrillator, consult  
your physician before using this mobile device.  
Persons with implantable medical devices should observe the following precautions:  
ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the  
implantable medical device when the mobile device is turned ON.  
DO NOT carry the mobile device in the breast pocket.  
Use the ear opposite the implantable medical device to minimize the potential for  
interference.  
Turn OFF the mobile device immediately if you have any reason to suspect that  
interference is taking place.  
Read and follow the directions from the manufacturer of your implantable medical device.  
If you have any questions about using your mobile device with your implantable medical  
device, consult your healthcare provider.  
43  
Portable Radio Product Operation and  
EME Exposure  
Your Motorola radio product is designed to comply with the following national and  
international standards and guidelines regarding exposure of human beings to radio  
frequency electromagnetic energy (EME):  
United States Federal Communications Commission, Code of Federal Regulations; 47  
CFR part 2 sub-part J.  
American National Standards Institute (ANSI) / Institute of Electrical and Electronics  
Engineers (IEEE). C95. 1-1992.  
Institute of Electrical and Electronics Engineers (IEEE). C95. 1-2005 Edition.  
International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998.  
Ministry of Health (Canada). Safety Code 6. Limits of Human Exposure to Radio  
frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999.  
Australian Communications Authority Radio communications (Electromagnetic  
Radiation - Human Exposure) Standard 2003.  
ANATEL, Brazil Regulatory Authority, Resolution 303 (July 2, 2002) “Regulation of the  
limitation of exposure to electrical, magnetic, and electromagnetic fields in the radio  
frequency range between 9 kHz and 300 GHz.” “Attachment to Resolution 303 from  
July 2, 2002."  
Specific Absorption Rate (IEEE)  
SAR (IEEE)  
Your model wireless phone meets the governmental  
requirements for exposure to radio waves.  
Your mobile device is a radio transmitter and receiver. It is designed and manufactured to  
not exceed limits for exposure to radio frequency (RF) energy set by the Federal  
Communications Commission (FCC) of the U.S. Government and by the Canadian  
regulatory authorities. These limits are part of comprehensive guidelines and establish  
permitted levels of RF energy for the general population. The guidelines are based on  
standards that were developed by independent scientific organizations through periodic  
and thorough evaluation of scientific studies. The standards include a substantial safety  
margin designed for the safety of all persons, regardless of age or health, and to account  
for any variations in measurements.  
The exposure standard for mobile devices employs a unit of measurement known as the  
Specific Absorption Rate (SAR). The IEEE SAR limit set by the FCC and by the Canadian  
44  
regulatory authorities is 1.6 watts per kilogram (W/kg), averaged over one gram of tissue.  
Tests for SAR are conducted using procedures accepted by the FCC and by Industry  
Canada with the mobile device transmitting at its highest certified power level in all  
tested frequencies. Although the SAR is determined at the highest certified power level,  
the actual SAR level of the mobile device while operating can be below the maximum  
value. This is because the mobile device is designed to operate at multiple power levels so  
as to use only the power required to reach the network. In general, the closer you are to a  
wireless base station, the lower the power output.  
Before a mobile device is available for sale to the public in the U.S. and Canada, it must be  
tested and certified to the FCC and Industry Canada that it does not exceed the limit  
established by each government for safe exposure. The tests are performed in positions  
and locations (e.g., at the ear and worn on the body) submitted to the FCC and available  
for review by Industry Canada. The highest SAR value for this mobile device when tested  
for use at the ear is 0.94 W/kg, and when worn on the body, as described in this guide, is  
0.90 W/kg. Body-worn measurements can differ, depending upon available accessories  
and regulatory requirements. The SAR information includes the Motorola testing protocol,  
assessment procedure, and measurement uncertainty range for this product.  
While there may be differences between the SAR levels of various mobile devices and at  
various positions, they meet the governmental requirements for safe exposure. Please  
note that improvements to this product model could cause differences in the SAR value for  
later products; in all cases, products are designed to be within the guidelines.  
Additional information on SAR can be found on the Cellular Telecommunications  
& Internet Association (CTIA) Web site:  
or the Canadian Wireless Telecommunications Association (CWTA) Web site:  
Information from the World Health  
Organization  
WHO Information  
“A large number of studies have been performed over the last two decades to assess  
whether mobile phones pose a potential health risk. To date, no adverse health effects  
have been established for mobile phone use.”  
Source: WHO Fact Sheet 193  
Further information: http://www.who.int/emf  
45  
FCC Declaration of Conformity  
FCC DoC  
Per FCC CFR 47 Part 2 Section 2.1077(a)  
Responsible Party Name: Motorola Mobility, Inc.  
Address: 8000 West Sunrise Boulevard,  
Plantation, FL 33322 USA  
Phone Number: 1 (800) 453-0920  
Hereby declares that the product:  
Product Name: i420  
Model Number: H80XAH6QR2AN  
FCC ID: IHDT56MR1  
Conforms to the following regulations: FCC Part 15, subpart B, section 15.107(a), 15.107(d)  
and section 15.109(a)  
FCC Notice to Users  
FCC Notice  
The following statement applies to all products that have received FCC approval.  
Applicable products bear the FCC logo, and/or an FCC ID in the format FCC  
ID:xxxxxx on the product label.  
Motorola has not approved any changes or modifications to this device by the user. Any  
changes or modifications could void the user’s authority to operate the equipment. See 47  
CFR Sec. 15.21.  
This device complies with part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) This device may not cause harmful interference, and (2) this device  
must accept any interference received, including interference that may cause undesired  
operation. See 47 CFR Sec. 15.19(3).  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy and, if not installed  
and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and on, the  
user is encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
46  
Increase the separation between the equipment and the receiver.  
Connect the equipment to an outlet on a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Industry Canada Notice to Users  
Industry Canada Notice  
Operation is subject to the following two conditions: (1) This device may not cause  
interference and (2) This device must accept any interference, including interference that  
may cause undesired operation of the device. See RSS-GEN 7.1.5. This Class B digital  
apparatus complies with Canadian ICES-003.  
GPS & AGPS  
GPS & AGPS  
Your mobile device can use Global Positioning System (GPS) signals for location-based  
applications. GPS uses satellites controlled by the U.S. government that are subject to  
changes implemented in accordance with the Department of Defense policy and the  
Federal Radio Navigation Plan. These changes may affect the performance of location  
technology on your mobile device.  
Your mobile device can also use Assisted Global Positioning System (AGPS), which  
obtains information from the cellular network to improve GPS performance. AGPS uses  
your wireless service provider's network and therefore airtime, data charges, and/or  
additional charges may apply in accordance with your service plan. Contact your wireless  
service provider for details.  
Your Location  
Location-based information includes information that can be used to determine the  
approximate location of a mobile device. Mobile devices which are connected to a  
wireless network transmit location-based information. Devices enabled with GPS or AGPS  
technology also transmit location-based information. Additionally, if you use applications  
that require location-based information (e.g. driving directions), such applications transmit  
location-based information. This location-based information may be shared with third  
parties, including your wireless service provider, applications providers, Motorola, and  
other third parties providing services.  
Emergency Calls  
When you make an emergency call, the cellular network may activate the AGPS  
technology in your mobile device to tell the emergency responders your approximate  
location.  
47  
 
AGPS has limitations and might not work in your area. Therefore:  
Always tell the emergency responder your location to the best of your ability; and  
Remain on the phone for as long as the emergency responder instructs you.  
Performance Tips  
Go outside and away from underground locations, covered vehicles, structures with  
metal or concrete roofs, tall buildings, and foliage. Indoor performance might improve  
if you move closer to windows, but some window sun shielding films can block  
satellite signals.  
Move away from radios, entertainment equipment, and other electronic devices.  
Navigation  
Navigation  
When using navigation features, note that mapping information, directions and other  
navigational data may contain inaccurate or incomplete data. In some countries, complete  
information may not be available. Therefore, you should visually confirm that the  
navigational instructions are consistent with what you see. All drivers should pay  
attention to road conditions, closures, traffic, and all other factors that may impact driving.  
Always obey posted road signs.  
Smart Practices While Driving  
Driving Safety  
Check the laws and regulations on the use of mobile devices and their  
accessories in the areas where you drive. Always obey them. The use of these  
devices may be prohibited or restricted in certain areas—for example,  
handsfree use only may be required. Go to www.motorola.com/callsmart  
(in English only) for more information.  
Your mobile device lets you communicate by voice and data—almost anywhere, anytime,  
wherever wireless service is available and safe conditions allow. When driving a car,  
driving is your first responsibility. If you choose to use your mobile device while driving,  
remember the following tips:  
Get to know your Motorola mobile device and its features such as speed dial,  
redial and voice dial. If available, these features help you to place your call without  
taking your attention off the road.  
When available, use a handsfree device. If possible, add an additional layer of  
convenience to your mobile device with one of the many Motorola Original handsfree  
accessories available today.  
48  
Position your mobile device within easy reach. Be able to access your mobile  
device without removing your eyes from the road. If you receive an incoming call at an  
inconvenient time, if possible, let your voicemail answer it for you.  
Let the person you are speaking with know you are driving; if necessary,  
suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet,  
snow, ice, and even heavy traffic can be hazardous.  
Do not take notes or look up phone numbers while driving. Jotting down a “to  
do” list or going through your address book takes attention away from your primary  
responsibility—driving safely.  
Dial sensibly and assess the traffic; if possible, place calls when your car is  
not moving or before pulling into traffic. If you must make a call while moving, dial  
only a few numbers, check the road and your mirrors, then continue.  
Do not engage in stressful or emotional conversations that may be  
distracting. Make people you are talking with aware you are driving and suspend  
conversations that can divert your attention away from the road.  
Use your mobile device to call for help. Dial 911 or other local emergency number  
in the case of fire, traffic accident, or medical emergencies (wherever wireless phone  
service is available).  
Use your mobile device to help others in emergencies. If you see an auto  
accident, crime in progress, or other serious emergency where lives are in danger, call  
911 or other local emergency number (wherever wireless phone service is available),  
as you would want others to do for you.  
Call roadside assistance or a special non-emergency wireless assistance  
number when necessary. If you see a broken-down vehicle posing no serious  
hazard, a broken traffic signal, a minor traffic accident where no one appears injured,  
or a vehicle you know to be stolen, call roadside assistance or other special  
non-emergency wireless number (wherever wireless phone service is available).  
Privacy & Data Security  
Privacy & Data Security  
Motorola understands that privacy and data security are important to everyone. Because  
some features of your mobile device may affect your privacy or data security, please  
follow these recommendations to enhance protection of your information:  
Monitor access—Keep your mobile device with you and do not leave it where others  
may have unmonitored access. Lock your device’s keypad where this feature is  
available.  
49  
Keep software up to date—If Motorola or a software/application vendor releases a  
patch or software fix for your mobile device that updates the device’s security, install it  
as soon as possible.  
Secure Personal Information—Your mobile device can store personal information  
in various locations including your SIM card, memory card, and phone memory. Be sure  
to remove or clear all personal information before you recycle, return, or give away  
your device. You can also backup your personal data to transfer to a new device.  
Note: For information on how to backup or wipe data from your mobile device, go to  
Online accounts—Some mobile devices provide a Motorola online account (such as  
MOTOBLUR). Go to your account for information on how to manage the account, and  
how to use security features such as remote wipe and device location (where  
available).  
Applications—Install third party applications from trusted sources only. Applications  
can have access to private information such as call data, location details and network  
resources.  
Location-based information—Location-based information includes information that  
can be used to determine the approximate location of a mobile device. Mobile phones  
which are connected to a wireless network transmit location-based information.  
Devices enabled with GPS or AGPS technology also transmit location-based  
information. Additionally, if you use applications that require location-based  
information (e.g. driving directions), such applications transmit location-based  
information. This location-based information may be shared with third parties,  
including your wireless service provider, applications providers, Motorola, and other  
third parties providing services.  
Other information your device may transmit—Your device may also transmit  
testing and other diagnostic (including location-based) information, and other  
non-personal information to Motorola or other third-party servers. This information is  
used to help improve products and services offered by Motorola.  
If you have further questions regarding how the use of your mobile device may impact your  
privacy or data security, please contact Motorola at [email protected], or  
contact your service provider.  
50  
Use & Care  
Use & Care  
To care for your Motorola mobile device, please observe the following:  
liquids  
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or  
other liquids. If it does get wet, don’t try to accelerate drying with the use of  
an oven or dryer, as this may damage the mobile device.  
extreme heat or cold  
Don’t store or use your mobile device in temperatures below -10°C (14°F) or  
above 60°C (140°F). Don’t recharge your mobile device in temperatures  
below 0°C (32°F) or above 45°C (113°F)  
microwaves  
Don’t try to dry your mobile device in a microwave oven.  
dust and dirt  
Don’t expose your mobile device to dust, dirt, sand, food, or other  
inappropriate materials.  
cleaning solutions  
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or  
other cleaning solutions.  
shock and vibration  
Don’t drop your mobile device.  
protection  
To help protect your mobile device, always make sure that the battery  
compartment and any connector covers are closed and secure.  
51  
Recycling  
Recycling  
Mobile Devices & Accessories  
Please do not dispose of mobile devices or electrical accessories (such as  
chargers, headsets, or batteries) with your household waste, or in a fire.  
These items should be disposed of in accordance with the national collection  
and recycling schemes operated by your local or regional authority.  
Alternatively, you may return unwanted mobile devices and electrical accessories to any  
Motorola Approved Service Center in your region. Details of Motorola approved national  
recycling schemes, and further information on Motorola recycling activities can be found  
Packaging & Product Guides  
Product packaging and product guides should only be disposed of in accordance with  
national collection and recycling requirements. Please contact your regional authorities for  
more details.  
California Perchlorate Label  
Perchlorate Label  
Some mobile phones use an internal, permanent backup battery on the printed circuit  
board that may contain very small amounts of perchlorate. In such cases, California law  
requires the following label:  
Perchlorate Material – special handling may apply when the battery is recycled or  
There is no special handling required by consumers.  
Hearing Aid Compatibility with Mobile  
Phones  
Hearing Aid Compatibility  
Some Motorola phones are measured for compatibility with hearing aids. If the box for  
your particular model has “Rated for Hearing Aids” printed on it, the following explanation  
applies.  
When some mobile phones are used near some hearing devices (hearing aids and cochlear  
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices  
are more immune than others to this interference noise, and phones also vary in the  
amount of interference they generate.  
52  
The wireless telephone industry has developed ratings for some of their mobile phones, to  
assist hearing device users in finding phones that may be compatible with their hearing  
devices. Not all phones have been rated. Phones that are rated have the rating on their  
box or a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating  
for this mobile phone, use only the original equipment battery model.  
The ratings are not guarantees. Results will vary depending on the user’s hearing device  
and hearing loss. If your hearing device happens to be vulnerable to interference, you may  
not be able to use a rated phone successfully. Trying out the phone with your hearing  
device is the best way to evaluate it for your personal needs.  
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate  
less interference to hearing devices than phones that are not labeled. M4 is the  
better/higher of the two ratings.  
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable  
with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones.  
T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils  
in them.)  
Hearing devices may also be measured for immunity to this type of interference. Your  
hearing device manufacturer or hearing health professional may help you find results for  
your hearing device. The more immune your hearing aid is, the less likely you are to  
experience interference noise from mobile phones.  
Software Copyright Notice  
Software Copyright Notice  
Motorola products may include copyrighted Motorola and third-party software stored in  
semiconductor memories or other media. Laws in the United States and other countries  
preserve for Motorola and third-party software providers certain exclusive rights for  
copyrighted software, such as the exclusive rights to distribute or reproduce the  
copyrighted software. Accordingly, any copyrighted software contained in Motorola  
products may not be modified, reverse-engineered, distributed, or reproduced in any  
manner to the extent allowed by law. Furthermore, the purchase of Motorola products  
shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any  
license under the copyrights, patents, or patent applications of Motorola or any third-party  
software provider, except for the normal, non-exclusive, royalty-free license to use that  
arises by operation of law in the sale of a product.  
53  
Content Copyright  
Content Copyright  
The unauthorized copying of copyrighted materials is contrary to the provisions of the  
Copyright Laws of the United States and other countries. This device is intended solely for  
copying non-copyrighted materials, materials in which you own the copyright, or materials  
which you are authorized or legally permitted to copy. If you are uncertain about your right  
to copy any material, please contact your legal advisor.  
Export Law Assurances  
Export Law  
This product is controlled under the export regulations of the United States of America and  
Canada. The Governments of the United States of America and Canada may restrict the  
exportation or re-exportation of this product to certain destinations. For further  
information contact the U.S. Department of Commerce or the Canadian Department of  
Foreign Affairs and International Trade.  
Product Registration  
Registration  
Online Product Registration:  
Product registration is an important step toward enjoying your new Motorola product.  
Registering permits us to contact you for product or software updates and allows you to  
subscribe to updates on new products or special promotions. Registration is not required  
for warranty coverage.  
Please retain your original dated sales receipt for your records. For warranty service of  
your Motorola Personal Communications Product you will need to provide a copy of your  
dated sales receipt to confirm warranty status.  
Thank you for choosing a Motorola product.  
Service & Repairs  
If you have questions or need assistance, we're here to help.  
Go to www.motorola.com/repair (United States), where you can select from a  
number of customer care options. You can also contact the Motorola Customer Support  
Center at 1-800-453-0920 (United States), 1-877-483-2840 (TTY, TDD United States for  
hearing impaired), or 1-800-461-4575 (Canada).  
54  
Motorola Limited Warranty for the United  
States and Canada  
Warranty  
What Does this Warranty Cover?  
Note: FOR IDEN SUBSCRIBER PRODUCTS, ACCESSORIES AND SOFTWARE  
PURCHASED IN THE UNITED STATES OR CANADA.  
Subject to the exclusions contained below, Motorola Mobility, Inc. warrants its Motorola  
iDEN Digital Mobile and Portable Handsets ("Products"), Motorola-branded or certified  
accessories sold for use with these Products ("Accessories") and Motorola software  
contained on CD-Roms or other tangible media and sold for use with these Products  
("Software") to be free from defects in materials and workmanship under normal consumer  
usage for the period(s) outlined below. This limited warranty is a consumer's  
exclusive remedy, and applies as follows to new Products, Accessories and  
Software purchased by consumers in the United States or Canada, which are  
accompanied by this written warranty:  
Products Covered  
Length of Coverage  
Products as defined above.  
One (1) year from the date of purchase by the  
first consumer purchaser of the product unless  
otherwise provided for below.  
Accessories as defined above.  
One (1) year from the date of purchase by the  
first consumer purchaser of the product unless  
otherwise provided for below.  
Products or Accessories that  
are Repaired or Replaced.  
The balance of the original warranty or  
for ninety (90) days from the date returned to  
the consumer, whichever is longer.  
Software as defined above.  
Applies only to physical defects in  
the media that embodies the copy  
of the software (e.g. CD-ROM, or  
floppy disk).  
Ninety (90) days from the date of  
purchase.  
55  
What is Not Covered? (Exclusions)  
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to  
normal wear and tear are excluded from coverage.  
Ornamental Decorations. Ornamental decorations such as emblems, graphics,  
rhinestones, jewels, gemstones and their settings, and other decorative elements, are  
excluded from coverage.  
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated  
capacity and batteries that leak are covered by this limited warranty.  
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage,  
misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to  
the surface of the product resulting from misuse; (b) contact with liquid, water, rain,  
extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use  
of the Products or Accessories for commercial purposes or subjecting the Product or  
Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of  
Motorola, are excluded from coverage.  
Use of Non-Motorola Products and Accessories. Defects or damage that result from  
the use of Non-Motorola branded or certified Products, Accessories, Software or other  
peripheral equipment are excluded from coverage.  
Unauthorized Service or Modification. Defects or damages resulting from service,  
testing, adjustment, installation, maintenance, alteration, including without limitation,  
software changes, or modification in any way by someone other than Motorola, or its  
authorized service centers, are excluded from coverage.  
Altered Products. Products or Accessories with (a) serial numbers or date tags that have  
been removed, altered or obliterated; (b) broken seals or that show evidence of tampering;  
(c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings,  
antennas, or parts, are excluded from coverage.  
Communication Services. Defects, damages, or the failure of Products, Accessories or  
Software due to any communication service or signal you may subscribe to or use with the  
Products, Accessories or Software is excluded from coverage.  
Software Embodied in Physical Media. No warranty is made that the software will  
meet your requirements or will work in combination with any hardware or software  
applications provided by third parties, that the operation of the software products will be  
uninterrupted or error free, or that all defects in the software products will be corrected.  
Software NOT Embodied in Physical Media. Software that is not embodied in  
physical media (e.g. software that is downloaded from the internet), is provided "as is" and  
without warranty.  
56  
Who is Covered?  
This warranty extends only to the first consumer purchaser, and is not transferable.  
What Will Motorola Do?  
Motorola, at its option, will at no charge repair, replace or refund the purchase price of any  
Products, Accessories or Software that does not conform to this warranty. We may use  
functionally equivalent reconditioned/refurbished/pre-owned or new Products,  
Accessories or parts. No data, software or applications added to your Product, Accessory  
or Software, including but not limited to personal contacts, games and ringer tones, will  
be reinstalled. To avoid losing such data, software and applications please create a back  
up prior to requesting service.  
How to Obtain Warranty Service or Other  
Information  
To obtain service or information, please call Motorola iDEN Customer Services:  
1-800-453-0920 or 954-723-4910 (United States)  
1-877-483-2840 (TTY, TDD United States for hearing impaired)  
1-800-461-4575 (Canada)  
Or visit us online at www.motorola.com/repair (United States) or  
You will receive instructions on how to ship the Products, Accessories or Software, at your  
expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a  
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written  
description of the problem; (c) the name of your service provider, if applicable; (d) the name  
and location of the installation facility (if applicable) and, most importantly; (e) your  
address and telephone number.  
What Other Limitations are There?  
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED  
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,  
SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE  
REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED  
WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU  
OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL MOTOROLA BE  
LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN  
EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR  
ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR  
57  
LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA,  
SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN  
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES  
OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.  
Some states and jurisdictions do not allow the limitation or exclusion of incidental or  
consequential damages, or limitation on the length of an implied warranty, so the above  
limitations or exclusions may not apply to you. This warranty gives you specific legal  
rights, and you may also have other rights that vary from state to state or from one  
jurisdiction to another.  
Laws in the United States and other countries preserve for Motorola certain exclusive  
rights for copyrighted Motorola software such as the exclusive rights to reproduce and  
distribute copies of the Motorola software. Motorola software may only be copied into,  
used in, and redistributed with, the Products associated with such Motorola software. No  
other use, including without limitation disassembly of such Motorola software or exercise  
of the exclusive rights reserved for Motorola, is permitted.  
Patent and Software Provisions:  
MOTOROLA will defend, at its own expense, any suit brought against the end user  
purchaser to the extent that it is based on a claim that the Product or parts infringe a  
patent, and Motorola will pay those costs and damages finally awarded against the end  
user purchaser in any such suit which are attributable to any such claim, but such defense  
and payments are conditioned on the following:  
That MOTOROLA will be notified promptly in writing by such purchaser of any notice of  
such claim;  
That MOTOROLA will have sole control of the defense of such suit and all negotiations  
for its settlement or compromise; and  
Should the Product or parts become, or in MOTOROLA’S opinion be likely to become,  
the subject of a claim of infringement of a patent, that such purchaser will permit  
MOTOROLA, at its option and expense, either to procure for such purchaser the right to  
continue using the Product or parts or to replace or modify the same so that it becomes  
non infringing or to grant such purchaser a credit for the Product or parts as  
depreciated and accept its return. The depreciation will be an equal amount per year  
over the lifetime of the Product or parts as established by MOTOROLA.  
MOTOROLA will have no liability with respect to any claim of patent infringement which is  
based upon the combination of the Product or parts furnished hereunder with software,  
apparatus or devices not furnished by MOTOROLA, nor will MOTOROLA have any liability  
for the use of ancillary equipment or software not furnished by MOTOROLA which is  
58  
attached to or sued in connection with the Product or any parts thereof. In no event shall  
MOTOROLA be liable for any incidental, special or consequential damages arising from  
any claim of patent infringement or alleged infringement.  
Laws in the United States and other countries preserve for MOTOROLA certain exclusive  
rights for copyrighted MOTOROLA software, such as the exclusive rights to reproduce in  
copies and distribute copies of such MOTOROLA software. MOTOROLA software may be  
used in only the Product in which the software was originally embodied and such software  
in such Product may not be replaced, copied, distributed, modified in any way, or used to  
produce any derivative thereof. No other use including, without limitation, alteration,  
modification, reproduction, distribution, or reverse engineering of such MOTOROLA  
software or exercise or rights in such MOTOROLA software is permitted. No license is  
granted by implication, estoppel or otherwise under MOTOROLA patent rights or  
copyrights.  
59  
Copyright & Trademarks  
Motorola Mobility, Inc.  
Consumer Advocacy Office  
600 N US Hwy 45  
Libertyville, IL 60048  
Note: Do not ship your product to the above address. If you need to return your product for  
repairs, replacement, or warranty service, please contact the Motorola Customer Support  
Center at:  
1 (800) 453-0920 (United States)  
1 (877) 483-2840 (TTY, TDD United States for hearing impaired)  
Certain features, services and applications are network dependent and may not be  
available in all areas; additional terms, conditions and/or charges may apply. Contact your  
service provider for details.  
All features, functionality, and other product specifications, as well as the information  
contained in this guide, are based upon the latest available information and believed to be  
accurate at the time of printing. Motorola reserves the right to change or modify any  
information or specifications without notice or obligation.  
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola  
Trademark Holdings, LLC. All other product or service names are the property of their  
respective owners.  
© 2011 Motorola Mobility, Inc. All rights reserved.  
Caution: Changes or modifications made in the radio phone, not expressly approved by  
Motorola, will void the user’s authority to operate the equipment.  
Product ID: Motorola i420  
Manual Number: NNTN9166A  
60  

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